Imagine that your customers are your best influencers. This is possible if your staff are receptive, friendly, attentive and provide a superior experience. These customers will return with more friends and will become fans of the service and products you offer. Your business and your reputation will grow.
This is what Amábili can help you achieve with their accessible, flexible and totally virtual training programme. Your staff will become a team of Customer Service Super Stars.
An Idea Born from Experience
In 2012, Donna, a Caniwi (Canadian – New Zealander) moved from New Zealand to Panama and a few years later, started a business in the tourism industry on the Amador Causeway.
The business had fantastic staff and received only 5-star reviews. One of the team members was Richie Gomez. He had extensive experience in marketing, website development and video production. His talents have helped to shape the future of Amábili.
In 2018, the business pivoted and the focus became helping other companies attract customers through creating marketing campaigns, games, events and commercial alliances. However, it became apparent that there was a gap between the level of customer service expected by visitors to Panama and what was being delivered. Panama needed to raise the bar.
The Spark of Good Service Starts in New Zealand
Recognising that they were helping businesses in the wrong way, they identified the missing ingredient and set about changing the culture of customer service.
In New Zealand this was done through a programme called “Kiwi Host”, introduced in the late 1980’s by the New Zealand Tourism Board. Since then, nearly a quarter of a million New Zealanders have completed this training, spanning every imaginable industry. The result? A reputation for being friendly, hospitable and kind people.
Stars of Customer Service in Panama and Latin America
Amabili focus directly in the internal part of the business, developing a program specifically for the Latin American region.
The goal is to work with people and teams who want to change the culture of customer service and raise it to excellence. Looking for the business to achieve a high reputation in hospitality, efficiency, professionalism and kindness.
A Fun, Friendly and Exciting Program
Amábili has developed a programme that is fun, friendly and exciting. Individuals and teams will be introduced to the fundamentals of customer service in a 4-module training programme that ignites the spark of customer service culture:
- Attitude is Everything
- Communication Skills
- Knowing the Client
- Let’s Measure Success.
Satisfied Customers Generate More Business
Excellent customer service means satisfied customers which creates more business, positive referrals and reviews that ensure future sales.
The business will spend less for marketing since their clients will become their best influencers and most importantly, the team will be motivated, ready for new challenges and committed to their future.
Course Added Value
This is more than just an online course. The Amábili programmes provide:
- Complete access to email support and a WhatsApp group
- Live virtual sessions with presenters and special guest experts
- Earn “chispa” points and get recognized on the leaderboard
- Invitation to Customer Service Excellence group on Facebook
- Invitation to get involved with future courses with specializations and deep dives
- Follow-up resources to provide motivation and encouragement to participate in the community of Customer Service Super Stars, sharing stories, tips and successes
General Information:
Cell: 6670-4934
Email: info@amabili.net
Website: http://www.amabili.net
Photos courtesy: Amabili
