{"id":4227,"date":"2022-04-26T22:24:58","date_gmt":"2022-04-26T20:24:58","guid":{"rendered":"http:\/\/www.thevisitorpanama.info\/eng\/?p=4227"},"modified":"2022-05-09T00:13:18","modified_gmt":"2022-05-08T22:13:18","slug":"amabili-a-company-that-ignites-the-spark-of-costumer-service-culture-in-panama","status":"publish","type":"post","link":"https:\/\/www.thevisitorpanama.info\/eng\/2022\/04\/26\/amabili-a-company-that-ignites-the-spark-of-costumer-service-culture-in-panama\/","title":{"rendered":"“Am\u00e1bili”, a New Project That Ignites the Spark of Customer Service Culture in Panama"},"content":{"rendered":"\n

Imagine\nthat your customers are your best influencers. This is possible if your staff\nare receptive, friendly, attentive and provide a superior experience. These\ncustomers will return with more friends and will become fans of the service and\nproducts you offer. Your business and your reputation will grow.<\/p>\n\n\n\n

This\nis what Am\u00e1bili can help you achieve with their accessible, flexible and\ntotally virtual training programme. Your staff will become a team of Customer\nService Super Stars.<\/p>\n\n\n\n

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http:\/\/www.amabili.net<\/a><\/figcaption><\/figure>\n\n\n\n

An Idea Born from Experience<\/strong><\/p>\n\n\n\n

In\n2012, Donna, a Caniwi (Canadian – New Zealander) moved from New Zealand to\nPanama and a few years later, started a business in the tourism industry on the\nAmador Causeway.<\/p>\n\n\n\n

The\nbusiness had fantastic staff and received only 5-star reviews. One of the team\nmembers was Richie Gomez. He had extensive experience in marketing, website\ndevelopment and video production. His talents have helped to shape the future\nof Am\u00e1bili.<\/p>\n\n\n\n

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Richie G\u00f3mez, Project Manager<\/figcaption><\/figure>\n\n\n\n

In\n2018, the business pivoted and the focus became helping other companies attract\ncustomers through creating marketing campaigns, games, events and commercial\nalliances. However, it became apparent that there was a gap between the level\nof customer service expected by visitors to Panama and what was being\ndelivered. Panama needed to raise the bar.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The Spark of Good Service Starts in New Zealand<\/strong><\/p>\n\n\n\n

Recognising\nthat they were helping businesses in the wrong way, they identified the missing\ningredient and set about changing the culture of customer service.<\/p>\n\n\n\n

In\nNew Zealand this was done through a programme called \u201cKiwi Host\u201d, introduced in\nthe late 1980\u2019s by the New Zealand Tourism Board. Since then, nearly a quarter\nof a million New Zealanders have completed this training, spanning every\nimaginable industry. The result? A reputation for being friendly, hospitable\nand kind people.<\/p>\n\n\n\n

Stars of Customer Service in Panama and Latin America<\/strong><\/p>\n\n\n\n

Amabili\nfocus directly in the internal part of the business, developing a program\nspecifically for the Latin American region.<\/p>\n\n\n\n

The\ngoal is to work with people and teams who want to change the culture of\ncustomer service and raise it to excellence. Looking for the business to\nachieve a high reputation in hospitality, efficiency, professionalism and\nkindness.<\/p>\n\n\n\n

A Fun, Friendly and Exciting Program<\/strong><\/p>\n\n\n\n

Am\u00e1bili\nhas developed a programme that is fun, friendly and exciting. Individuals and\nteams will be introduced to the fundamentals of customer service in a 4-module\ntraining programme that ignites the spark of customer service culture:<\/p>\n\n\n\n

  1. Attitude is Everything<\/li>
  2. Communication Skills<\/li>
  3. Knowing the Client<\/li>
  4. Let\u2019s Measure Success.<\/li><\/ol>\n\n\n\n
    \"\"
    http:\/\/www.amabili.net<\/a><\/figcaption><\/figure>\n\n\n\n

    Satisfied\nCustomers Generate More Business<\/strong><\/p>\n\n\n\n

    Excellent\ncustomer service means satisfied customers which creates more business,\npositive referrals and reviews that ensure future sales. <\/p>\n\n\n\n

    The\nbusiness will spend less for marketing since their clients will become their\nbest influencers and most importantly, the team will be motivated, ready for\nnew challenges and committed to their future.<\/p>\n\n\n\n

    Course Added Value<\/strong><\/p>\n\n\n\n

    This\nis more than just an online course. The Am\u00e1bili programmes provide:<\/p>\n\n\n\n